Terms and Conditions
Terms and Conditions
Below are the terms and conditions under which Snap S.r.l.s offers users access to its services available through the website: https://www.serenowaves.com
1. Definitions
To ensure complete understanding and acceptance of these terms and conditions, the following terms—whether singular or plural—shall have the meanings specified below:
2. Conclusion and Effectiveness of the Terms
2.1. The contract for the purchase of Products is considered concluded upon accurate completion and submission of the order form. This form includes the buyer’s details, the order summary, the price of the Product, any additional charges, payment methods and terms, the delivery address, expected delivery time, the existence of the right of withdrawal, and consent to data processing.
2.2. Upon receiving the order, the Owner will send a confirmation email or display a printable confirmation page summarizing the order details as outlined in point 2.1.
2.3. The Terms are not considered effective between the parties in the absence of confirmation as per point 2.2.
2.4. The Owner may amend or update these Terms at any time. The User acknowledges and agrees that such changes will apply to orders placed after the date of notification. Users are therefore encouraged to review the Terms regularly.
2.5. Users acknowledge that the Products available for purchase on the Website are created and provided by third parties, with the Owner acting solely as the platform operator.
3. Access
3.1. To purchase Products, Users may register by providing true and complete information in the registration form. Alternatively, Users may register using third-party credentials or proceed with guest checkout. In all cases, Users must accept the privacy policy and these Terms.
3.2. Registered Users are responsible for safeguarding their login credentials.
3.3. The Owner is not liable for any loss, disclosure, theft, or unauthorized use of User login credentials by third parties.
4. Account Cancellation and Closure
4.1. Registered Users may deactivate their accounts through the Website interface or by sending a written request to: snapsrls@pecimprese.it
4.2. In the event of a violation of these Terms or applicable laws, the Owner reserves the right to suspend or terminate the User's account at any time without notice.
5. Product Purchases on the Website
5.1. Purchases on the Website are available to both Consumers and non-Consumers.
5.2. As per Article 3, Paragraph 1(a) of the Consumer Code, Consumers are defined as natural persons acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity.
5.3. Purchases by individuals are allowed only if they are at least eighteen (18) years old.
5.4. The Owner strives to describe and present Products as accurately as possible. However, some errors or slight differences may occur between the product displayed and the actual product. Product photos on the Website are for illustrative purposes only and are not contractually binding.
5.5. The User acknowledges that the Products sold through the Website are not produced by the Owner but by third parties.
5.6. The Owner reserves the right to reject an order in the following cases:
(i) the Product is unavailable;
(ii) payment authorization is denied;
(iii) the price displayed is clearly incorrect. In such cases, the User will be notified, and any payment will be refunded.
6. Prices and Payments
6.1. The Owner reserves the right to change the prices of the Products and any applicable shipping costs at any time, including adjustments resulting from decisions by third-party suppliers. Such changes will not affect any contracts already concluded before the change.
6.2. Product prices are inclusive of VAT, if applicable. Any additional taxes or shipping charges will be displayed before the purchase confirmation.
6.3. The User agrees to pay for the Product using the methods and timing indicated on the Website.
6.4. Payment methods include credit card, prepaid card, or PayPal.
6.5. Any refunds will be processed promptly using the same payment method chosen by the User and, in the case of withdrawal, no later than 14 days from the date the Owner becomes aware of the withdrawal.
6.6. The Website uses third-party tools to process payments and does not store or access payment data (credit card numbers, account holder names, passwords, etc.).
6.7. If the payment provider denies authorization, the Owner will not provide the Product and cannot be held responsible for delays or failed deliveries.
7. Invoicing
The User will always receive an invoice for purchased Products. Invoicing will be based on the information provided by the User, who guarantees its accuracy and releases the Owner from any liability regarding incorrect details.
8. Delivery of Products
8.1. Products will be delivered to the address specified by the User at the time of purchase. Delivery will be made within the estimated timeframe stated in the order confirmation.
8.2. Upon delivery, the User must verify that the Product matches the order placed.
8.3. If the order exceeds available stock, the Owner will notify the User via email, informing them of availability or delivery times and requesting confirmation to proceed.
8.4. The Owner is not liable for delays or failed deliveries due to force majeure, including accidents, explosions, fires, strikes, earthquakes, floods, or similar events that make it impossible to deliver within the agreed timeframe.
8.5. In such cases, the Owner is only obligated to refund the amount paid by the User, and shall not be liable for any other damages, losses, or costs.
9. Right of Withdrawal
9.1. Consumers have the right to withdraw from the contract within 14 days from the delivery date, without penalty and without needing to provide a reason.
9.2. The right of withdrawal does not apply to customized or personalized Products.
9.3. To withdraw, the User must contact the Owner at snapsrls@pecimprese.it. The right of withdrawal can also be exercised by returning the Product within the stated time. Proof of shipment date shall suffice.
9.4. In case of withdrawal, the Owner will refund the purchase and shipping costs without undue delay and in any case within 14 days of being informed of the decision.
9.5. Refunds will be made using the same payment method used by the User for the purchase.
9.6. Users must return the Products at their own expense within 14 days of communicating their decision to withdraw.
9.7. Users are responsible for the integrity of the Product while in their possession and must take all necessary measures to preserve it in optimal condition. The Product must not be used beyond what is necessary to evaluate its nature, characteristics, and functioning.
10. Optional Withdrawal Form
Users may optionally exercise their right of withdrawal by completing the following form and sending it to: snapsrls@pecimprese.it, before the withdrawal period expires:
“With this form, I hereby communicate my withdrawal from the sales contract related to the following goods:A- _______________________________________________________________
B- _______________________________________________________________
C- _______________________________________________________________
Order number: ____________________________ Ordered on: ____________
Full Name: __________________________
Address: __________________________
Email associated with the account used to place the order: ________________________
Date: ____________________”
11. Legal Guarantee of Conformity
11.1. All Products that fall under the category of “consumer goods,” as defined in Article 128(2) of the Consumer Code, are covered by the legal guarantee of conformity under Articles 128–135 of the Consumer Code.
11.2. This legal guarantee applies only to Consumers—natural persons purchasing for non-business-related purposes.
11.3. For non-Consumers, guarantees under Articles 1490 and following of the Italian Civil Code apply.
11.4. Any conformity defect must be reported within 2 months of discovery and within 24 months of purchase.
11.5. Unless proven otherwise, defects discovered within 6 months of delivery are presumed to have existed at the time of delivery, unless incompatible with the nature of the Product or defect.
11.6. In case of a conformity defect, the Consumer is entitled to repair or replacement of the Product free of charge. If neither remedy is feasible, they may request a price reduction or contract termination under the conditions set by law.
11.7. To use this guarantee, Users must contact: snapsrls@pecimprese.it. The Owner will provide further instructions based on the type of Product and reported defect.
12. Limitation of Liability
12.1. The Owner is not liable for fraudulent or improper use of payment methods by third parties if proper precautions were taken.
12.2. Users agree to hold the Owner (including agents, consultants, and employees) harmless from claims or damages caused by violations of the law or these Terms.
12.3. The Owner is not liable for:
(i) Indirect or unforeseeable losses;
(ii) Loss of commercial opportunities or income;
(iii) Misuse of the Products by Users or third parties;
(iv) Incorrect tax document issuance due to inaccurate User data.
12.4. The Owner's liability shall in no case exceed twice the amount paid by the User.
13. Force Majeure
13.1. The Owner is not responsible for failure to perform obligations due to causes beyond reasonable control, including: internet outages, strikes, natural disasters, cyber attacks, or service interruptions from third parties.
13.2. Obligations will be suspended for the duration of such events.
13.3. The Owner will make every effort to find solutions and resume services as soon as possible.
14. Links to Third-Party Websites
14.1. The Website may contain links to third-party sites. The Owner has no control over them and is not responsible for their content.
14.2. Some third-party services accessed through the Website are subject to their own terms and conditions, for which the Owner bears no responsibility.
15. Waiver
No waiver of any provision of these Terms shall be effective unless expressly stated in writing.
16. Severability
If any provision is found to be illegal or invalid, it shall be removed without affecting the validity of the remaining provisions.
17. Privacy
The processing and protection of personal data will be governed by the Privacy Policy, available at:
https://www.serenowaves.com/1e08e350-023352fc-0bf08a1c
18. Governing Law and Jurisdiction
18.1. These Terms and all related disputes are governed by Italian law and subject to the exclusive jurisdiction of the court where the Owner is based.
18.2. If the User is a Consumer, jurisdiction lies with the court of their place of residence, without prejudice to the right to bring the case before a different court as provided by law.
19. Online Dispute Resolution for Consumers
European Consumers are informed that the European Commission provides an online platform for resolving disputes out of court.
This platform is accessible at:
👉 http://ec.europa.eu/consumers/odr/