Privacy Policy

1. Data Controller

SNAP S.r.l.s.
Via Luigi Settembrini n. 30, 00195 Rome, Italy
VAT: 17614971004
Email: support@serenowaves.com

2. Types of Personal Data

Navigation Data

IP addresses, browser data, usage patterns, cookies

Registration Data

Name, surname, email, phone number, username, password

Purchase Data

Billing details, payment information, purchase history, delivery address

3. Processing Purposes

• Service provision: Account management, order processing, customer support
• Legal compliance: Accounting, tax obligations, regulatory requirements
• Security: IT infrastructure protection, fraud prevention
• Marketing: Communications, profiling (with consent)

4. Legal Bases

• Contract performance for service provision
• Legal obligation for compliance requirements
• Legitimate interest for security and operations
• Consent for marketing and profiling

5. Data Retention

• Account data: Until account closure + 30 days
• Accounting data: 10 years from invoice date
• Usage data: 3 years from last interaction
• Marketing data: Until consent withdrawal

6. Data Sharing

We may share data with:

• Payment processors (PayPal, Shopify)
• Marketing services (Mailchimp)
• Cloud services and IT providers
• Legal and professional advisors
• Authorities when legally required

7. International Transfers

Data may be transferred outside the EU with appropriate safeguards including Standard Contractual Clauses.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data when no longer needed
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

Contact us at support@serenowaves.com to exercise your rights.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated version date.

11. Complaints

You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).